Shipping Policy

Date of Last Revision: November 10, 2020

BY ACCESSING ANY PORTION OF THE SITE OR ANY MOBILE APPLICATIONS, OR BY USING THE SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THIS FUNDRAISING POLICY. WE WILL INFORM YOU REGARDING ANY MODIFICATIONS BY EITHER NOTIFYING YOU VIA YOUR DESIGNATED EMAIL ADDRESS OR BY POSTING THE CHANGES ON THE SITE.

This fundraiser is being conducted through Good Trouble Gourmet, a subsidiary of SOUL MADE HOLDINGS, LCC, a company located in Austin, TX. All products ordered in support of our efforts will be shipped at the end of the fundraising period and may take up to 2-4 additional weeks to arrive when shipped by mail. In-person delivery times may vary. Please check with the hosting organization for more details about their delivery schedule.

Refund Policy

  1. Buyer Returns. All order cancellations must be made by Buyers within forty-eight (48) hours of making a purchase. If your product arrived damaged or contaminated in any way, please contact us directly at help@soulmadeholdings.com. All damaged goods or product quality claims must be made within three (3) calendar days of delivery, otherwise we shall have no obligations to refund purchase price or replace product. EXCEPT AS SPECIFICALLY PROVIDED HEREIN, WE DO NOT ISSUE REFUNDS AND WE DO NOT ACCEPT RETURNS.

Cancellation / Return / Exchange Policy

Claw-backs. Should any charge-backs, returns, Buyer-side payment cancellations, disputed credit card/debit card charges, voided transactions, insufficient funds/bank-refusals to pay, or similar situations arise, where we are not fully compensated for our products or services ( "Buyer Non-Payment"), we reserve the right to treat such transaction as void and deduct any uncollected amounts from either or both of the Seller’s Store and the Store Manager’s sales. In addition, if we have transmitted funds to the Store Manager or Seller in anticipation of Buyer payment and the payment is a Buyer Non- Payment, the Seller Account will reflect a negative balance to be deducted from the Seller’s future sales.