FREQUENTLY ASKED QUESTIONS
Below is a list of Frequently Asked Questions. While this list is not intended to be all-encompassing, it will answer general questions you may have about hosting your fundraiser with Good Trouble Gourmet. We will continue to add new questions to the list as we become aware of them. If you cannot find the answers to your questions here, please email firstname.lastname@example.org for further assistance.
Q. WHO MAY DREAMRAISE™ WITH GOOD TROUBLE GOURMET™?
A. The GTG Fundraising Platform exists to support organizations and groups that are engaged in improving their lives in positive ways and/or the lives of others. This includes but is neither all encompassing of nor limited to most schools, colleges and universities, religious organizations, social and civic groups, NGOs and nonprofits, special interest groups such as bands or debate teams, for example, sports teams and/or leagues. As a privately held business, we reserve the right to refuse service to any individual group or organization we determine is not a good fit for our platform.
Q. WHAT ARE YOUR FUNDRAISING OPTIONS?
A. GOOD TROUBLE GOURMET currently offers TWO fundraising options: 1. DreamRaise™ All-Digital and 2. QuickRaise.™ With our DreamRaise All-Digital plan, fundraising occurs 100% online and does not involve any necessary face-to-face contact with potential supporters to conduct. With a QuickRaise, fund raisers host an up to ONE WEEK popup fundraiser usually associated with a single online or in-person event and sell their pre-purchased GTG products at a price solely determined by them. The QuickRaise host keeps the difference.
Q. HOW IS YOUR CAUSERAISE™ PROGRAM DIFFERENT FROM A DREAMRAISE?
A. Unlike a DreamRaise, a CauseRaise is extended by invitation only to selected organizations we may periodically choose to offer up to 25% of proceeds on general sales. CauseRaises are time-specific, and for now, will usually run the length of one fundraising cycle (1.5 months). CauseRaisers will set up a funding page specific to them where online shoppers who are not affiliated with a specific DreamRaise may select to receive a percentage of proceeds from their purchase. The cost of shipping and handling and any associated fees will be deducted from sales prior to donations.
Q. HOW DO WE SET UP AN ALL-DIGITAL FUNDRAISER?
A. Each Host will have a dedicated and customizable webpage and unique web address for their All-Digital Fundraiser. A member of our Sales and Support Team will be available to assist in setting up and understanding the functions associated with your page, including the chat system and Data Dashboard, which allows the Host to track their sales and commissions and interact with their supporters in real time. Fund raisers may not alter the fundraising platform in any way not previously authorized by GOOD TROUBLE GOURMET.
Q. CAN WE REMAIN AN ANONYMOUS ORGANIZATION FOR OUR FUND RAISE?
A. No. Fund raisers must use their legally-organized name and have at least one form of valid and verifiable additional contact information listed on their fundraising page. This can be either a logo, phone number, address, email or any combination thereof.
Q. IS THERE AN APPLICATION PROCESS OR FEES TO BEGIN A RAISE?
Q. HOW LONG DOES A TYPICAL FUNDRAISER LAST?
A. An All-Digital Fundraiser typically begins and ends on a Thursday and runs for 3-4 weeks.
Q. WHO IS RESPONSIBLE FOR SETTING UP AND COLLECTING PAYMENTS THROUGH THE GTG FUNDRAISING PLATFORM?
A. All payments on the GOOD TROUBLE GOURMET Fundraising Platform must be paid and authorized through our dedicated payment gateways. No sales or commissions on sales will be honored from unauthorized sources.
Q. WHAT FORMS OF PAYMENT ARE ACCEPTED ON THE FUNDRAISING PLATFORM?
A. The GOOD TROUBLE GOURMET FUNDRAISING PLATFORM is set up to accept all major credit cards, including Visa, Mastercard, Discover and American Express. We also accept payments through Apple Pay, Google Pay, Facebook and Venmo. All payments are encrypted and secure and meet all applicable standards and rules governing payments accepted over the internet.
Q. WHY CAN’T I SEE ALL THE PAYMENT ICONS SUCH AS VENMO OR APPLE PAY WHEN I ATTEMPT TO CHECK OUT?
A. Some of the payment integrations are connected to a larger payment processor such as PayPal and Venmo and will not be displayed until time of checkout. That’s because each of the services must first authenticate each user’s eligibility to use customized payment options such as Google Pay, Apple Pay, etc. As a third-party vendor, we do not have the capability to check eligibility and must rely on that check to be done on outside websites. If you are eligible, the option will be available to you during the checkout process.
Q. WHAT’S THE PERCENTAGE OF SALES A GROUP MAY EXPECT TO RECEIVE FROM FUNDRAISING WITH GTG?
A. Hosts will receive 50 percent of sales for fundraising with GOOD TROUBLE GOURMET minus any applicable charges and/or fees.
Q. IS GOOD TROUBLE GOURMET SNACKFOODS CONSIDERED HEALTHY?
A. All products manufactured by GTG are made with high-quality, premium real food ingredients that do not rely on harsh chemicals, additives, preservatives or artificial flavors to achieve taste. This makes GOOD TROUBLE GOURMET a healthier-for-you option to meet your family’s snacking needs.
Q. IS YOUR POPCORN GLUTEN-FREE?
A. Yes. Popcorn is naturally gluten-free and we do not use any ingredients that contain wheat (gluten).
Q. WHERE CAN OUR SUPPORTERS GET MORE INFORMATION ABOUT NUTRITION FACTS?
A. Nutrition facts are available on each package according to accepted industry standards and may also be viewed online at https://soulmadeholdings.com/whats-good.
Q. HOW CAN WE TRACK OUR SALES AND CALCULATE OUR COMMISSIONS?
A. Fund Raise Hosts can track sales, calculate commissions and communicate directly with their customers through their dedicated online data dashboard.
Q. HOW SOON WILL WE RECEIVE OUR FUNDS AT THE END OF THE FUNDRAISING CYCLE?
A. Funds will be released by check or direct deposit if requested (a 3% service fee will apply) within 7-10 business days that starts the day after your fundraising cycle closes. Since all fundraisers begin and end on Thursdays, that means that time to receive your payout begins on the next Friday (excluding holidays) after the close of your fund raise cycle.
Q. WHAT IS THE ROLE OF A FUND CAPTAIN?
A. Fund Captains are the person/people responsible for coordinating the Fund Raise and serves as the official Point-of-Contact (POC) and liaison between their organization and GOOD TROUBLE GOURMET. Fund Captains will control their dashboard and assign capabilities to any allowed designees. They will be responsible for handling and resolving any issues that may arise in conjunction with the Fund Raise as well as for submitting and accepting payments and any fees associated with hosting their fundraising with GOOD TROUBLE GOURMET.
Q. HOW MANY FUND CAPTAINS IS ANY ONE ORGANIZATION ALLOWED TO HAVE PER FUNDRAISER?
A. We typically allow ONE (1) Fund Raise Captain and one alternate per every 50 active sellers participating in the Raise. If you require more appointees, please speak with your dedicated Sales and Support Team representative.
Q. WHAT OTHER FEES ARE ASSESSED TO HOSTS BEFORE, DURING OR AFTER AN ALL-DIGITAL RAISE?
A. There are NO upfront fees or minimums associated with hosting an All-Digital Fundraise. Additional fees may apply most often under the following occurrences: a. If the Host opts for Direct Delivery, a program that ships product directly to their supports at the end of their raise, a flat rate Convenience Fee will be deducted based on each order BEFORE COMMISSION is assessed with a subsequent additional fee for each additional item purchased within that order; b. If the Host declines the Direct Delivery option and chooses to have the final product dropped shipped to them for delivery, a flat rate Bulk Shipment Fee of $125 will be assessed.
Q. WHY IS THERE A CONVENIENCE FEE ASSESSED TO THE HOST FOR THE DIRECT DELIVERY OPTION?
A. Shipping costs are relatively expensive and continue to rise. These fees are assessed by 3rd-party providers like USPS, FedEx and UPS based on 1. weight 2. size 3. distance and 4. a combination of any or all of the latter. While popcorn weighs little, it takes up a relatively large amount of space which requires shipping in larger packaging. The Convenience Fee is designed to help to begin to cover the real costs associated with shipping and handling of product.
Q. IF YOU CHARGE A CONVENIENCE FEE FOR SHIPPING, WHY DOES THE CUSTOMER ALSO HAVE TO PAY A FLAT RATE SHIPPING CHARGE AS WELL?
A. As explained above, shipping is expensive. We charge the customer a Flat Rate Fee of $4.99 to ship any amount of product purchased on the GTG Fundraising Platform to help offset the total cost associated with shipping and handling. This fee is well within accepted industry standards as it is typical for a single unit of popcorn to cost $9 or more to ship. That price continues to rise as the weight and size of shipping package increases with each additional unit purchased for the same shipment. To account for these charges, we’ve built a portion of the cost into the Unit Cost. An additional portion is included in the Flate Rate Fee charged to the customer. Any remaining shipping cost is borne by GTG and will vary by amount purchased, final weight, shipping size and distance.
Q. IF WE OPT FOR SELF DELIVERY, DO WE GET TO KEEP THE DIFFERENCE IN THE FEE FOR DIRECT SHIP YOU WOULD OTHERWISE CHARGE?
A. Yes and no Flat Rate Fee will be assessed to your supporters for their purchase.
Q. ARE TAXES ASSESSED?
A. Taxes will be assessed based on Texas’ standard rate of .625 at the point of sale and deducted prior to pay out for all products sold on the GTG Fundraising Platform UNLESS the hosting organization is a federally recognized tax-exempt organization. In order to set up as tax-exempt, the organization must provide a Federal Employer Identification Number (FEIN) and be verified through the Internal Revenue Service prior to the start of their declared fundraise. Failure to either provide an accurate FEIN or if we cannot verify you through the IRS will require taxes to be collected and is nonrefundable.
Q. HOW LONG DO OUR SUPPORTERS HAVE TO WAIT TO RECEIVE THEIR PRODUCT IF WE SELECT THE DIRECT SHIP OPTION?
A. Fulfillment on all orders won’t begin until the end of the fundraising cycle and may take on average up to 2 weeks to fulfill.
Q. WHY DOES FULFILLMENT TAKE SO LONG WITH DIRECT SHIP?
A. It is typical throughout the Fundraising industry for fulfillment to begin at the end of a fundraising cycle. Doing so allows for a smoother overall end-of-cycle process by ensuring all orders are completed at the same time and fees and commissions are accurately tallied.
Q. WHAT IS GOOD TROUBLE GOURMET’S RETURN/REPLACEMENT POLICY?
A. GOOD TROUBLE GOURMET offers supporters a return or replacement option for damaged or defective goods as long as the request is received via email to email@example.com within 3 calendar days of delivery. Beyond that time, we cannot honor refund or replacement requests. Final decisions about if we honor the reasons behind the request is at the sole discretion of GOOD TROUBLE GOURMET.
Q. CAN WE LIST OR SELL OTHER PRODUCTS OR SERVICES ON THE GTG PLATFORM DURING OUR RAISE?
A. Fund raisers are not allowed to solicit for any other products, services or activities not directly associated with their active fundraising campaign on the GTG DreamRaising Platform.
Q. AS AN APPROVED FUNDRAISER, MAY WE AS A HOST ADVERTISE OUR RAISE ON OUTSIDE PLATFORMS SUCH AS SOCIAL MEDIA?
A. We 100% recommend and encourage our Hosts to make regular announcements to their constituents about their fund raise. However, Fund raisers must first seek and obtain permission from an authorized agent of SOUL MADE HOLDINGS, LLC, or affiliate organizations (namely, GOOD TROUBLE GOURMET) for use of our name, brand, image or likeness in conjunction with Communications, marketing, advertising or any other activity they may wish to engage in as it may relate to fundraising on this platform. Any violation may be grounds for early termination or temporary deactivation of your fundraising page and/or legal action for potential trademark infringement.
Q. CAN WE COMBINE PICK UP AND DIRECT SHIP FOR OUR CUSTOMERS?
A. At this time, we cannot accommodate both Direct Ship AND Self Delivery because we do not have the capabilities to efficiently track dual sales, commissions and delivery channels. For this reason, we ask our Hosts to choose either but not both options.